Refund Policy
Fair and transparent refund guidelines for all our services
Customer Satisfaction Guaranteed
We stand behind our service. If you're not completely satisfied, we offer a straightforward refund process. This policy outlines when refunds are available and how to request them.
1. Subscription Refunds
Subscription fees are generally non-refundable. However, we believe in fair treatment and may provide refunds in specific circumstances.
Eligible for Refund
14-Day Trial Period
Cancel within 14 days of initial subscription without using the service
Technical Issues
Persistent technical problems that prevent you from using core features
Legal Requirements
Refunds required by applicable consumer protection laws
Billing Errors
Duplicate charges or incorrect billing amounts
Not Eligible for Refund
- •After 14 days of subscription if service has been actively used
- •Partial refunds for unused portions of monthly/annual subscriptions
- •Change of mind after the trial period has ended
2. Appointment Refunds
Appointment bookings and cancellations are managed by individual salon businesses. Each salon has their own refund and cancellation policies.
How Appointment Refunds Work
Check Salon Policy
Review the cancellation policy displayed on the salon's booking page
Contact Salon Directly
Reach out to the salon using the contact information provided in your booking confirmation
Follow Their Process
Complete any required steps as outlined by the salon's refund policy
Note: SalonPro acts as a booking platform. We facilitate the connection between customers and salons but do not control individual salon policies. If you encounter issues with a salon's refund process, please contact our support team.
3. Processing Time
Once a refund is approved, we process it as quickly as possible. Here's what to expect:
Processing Time
Refunds are processed within 5-10 business days from approval
Payment Method
Refunded to your original payment method
Bank Processing Time
After we process the refund, your bank or credit card company may take an additional 3-5 business days to reflect the credit in your account. This timeline is beyond our control and varies by financial institution.
4. How to Request a Refund
Requesting a refund is simple. Follow these steps for the fastest processing:
Contact Support
Email our support team at support@spalonpro.com with "Refund Request" in the subject line
Provide Information
Include the following details:
- Your registered account email address
- Transaction ID or invoice number
- Date of purchase/subscription
- Reason for refund request
- Supporting documentation (if applicable)
Await Response
Our team will review your request and respond within 24-48 hours. If approved, your refund will be processed according to our standard timeline.
Alternative Contact Methods
• Live Chat: Available on our website during business hours (9 AM - 6 PM EST)
• Phone: Call our support line at +1 (555) 123-4567
• Support Portal: Submit a ticket through your account dashboard
5. Contact Us
Have questions about our refund policy or need assistance with a specific case? We're here to help!